Your On-call Support Experts
Monthly Support Plans
Our support contracts are geared toward business customers who don’t require a full website maintenance plan but instead they need assistance to troubleshooting an issue with their website, how-to question, or just need someone to call when they need answers.
All monthly support contract customers receive priority support and have the option to select plans which offer e-mail and/or toll-free phone support.
|Monthly Support Hours (15 minutes billing)||2||4||6||10|
|Response Time||48 hours||24 hours||12 hours||6 hours|
|Support Method (Phone and/or Email)||Email Only||Email & Phone||Email& Phone||Email & Phone|
|On-site Support||—||—||Yes (1 hr)||Yes (2 hrs)|
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Pay-Per-Use Support Pricing
Our Pay-Per-Use pricing is based on a flat fee of $95.00 to $150.00 per hour depending on the complexity of the request/issue. This rate includes time to discuss the issue with you, execute the work involved, and follow-up to make sure things are working to your complete satisfaction.
We can often provide significant savings when combining multiple services into a single project. Minimum billing is (1) one hour per request.
While we strive to answer every question and solve every problem that comes our way, there are times that will require research before we can provide accurate answers. Technical limitations with a particular server host and/or plugin may prevent us from making some requested changes.
A quality web site design is key to your online business success. A quality design will attract more customers, project the right image and ultimately
Your Private Experts. A website maintenance service plan provides business customers with a CMSManged team of website experts to manage the daily, weekly and/or monthly
Need help with your website right now? That’s what we’re here for. We can help with anything from how-to questions to server troubleshooting, website customization to upgrades and installs
CMSManaged Security as a Service is a platform administered and supervised in our data centers. It offers protection and acceleration to your applications and Websites
Email Address Personalized for You. Demonstrate a professional image with your own custom email address. Access your email account from anywhere at anytime. Works with